Return Policy

At DRA Auto Body Parts, we are committed to providing high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

• Returns are accepted for items purchased directly from DRAParts.com or at our physical store within 7 days of the purchase date.
• Items must be unused, undamaged, and in their original packaging with all included components.
• No returns on special/custom orders.
• No returns once a part has been installed or modified, regardless of fault. Before installation, please ensure all holes, connectors, lines, and cables match your vehicle.

2. Return Process

• In-Store Purchases: Bring the item, along with your original receipt and packaging, to our store.
• Online Purchases: Contact our customer service team at info@draparts.com with your order number and details about the item you wish to return. If approved, we will provide return authorization and instructions.

3. Refund & Exchange Policy

• Exchanges or store credit only for all returns.
• A 20% restocking fee applies to all returned parts.
• Customers are responsible for return shipping costs, unless the return is due to an error on our part.
• If you receive a damaged or defective item, please contact us immediately at info@draparts.com for assistance.

4. Additional Fees

• Returned Check Fee: A $35 fee applies to any returned checks. Customers are liable for all court and collection costs.
• Credit/Debit Card Transactions: A 3% processing fee applies to all card transactions.

5. Policy Updates

By making a purchase at DRA Auto Body Parts, you agree to the terms of this return policy. We reserve the right to modify or update these terms without notice.

For any questions or concerns, contact us at info@draparts.com.